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Privacy Policy

 Introduction
Welcome to Awara Banjara Adventure Pvt. Ltd. (“we,” “our,” or “us”). We are an adventure travel company based in Manali, Himachal Pradesh, dedicated to providing exceptional Himalayan travel experiences.
We value the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or book a tour with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

To provide you with seamless travel services and secure necessary government permits, we may collect the following types of information:
  • Personal Information: Name, gender, date of birth, and nationality.
  • Contact Information: Email address, phone number, and residential address.
  • Identity Proofs: Copies of government-issued IDs (Aadhaar Card, Voter ID, Passport, or Driving License). Note: This is strictly required for hotel check-ins and securing Inner Line Permits (ILP) for restricted border areas like Spiti and Ladakh
  • Payment Information: Transaction details regarding the 10% non-refundable booking token. We do not store sensitive credit/debit card numbers or CVV details; these are processed through secure third-party payment gateways.
  • Technical Data: IP address, browser type, and operating system when you browse our website.

2. How We Use Your Information

We use your personal data solely for legitimate business purposes, including:
  • Booking Fulfillment: To reserve hotels, homestays, campsites, and transport vehicles for your tour.
  • Legal Compliance (Permits): To apply for Inner Line Permits (ILP) or Protected Area Permits (PAP) with local government authorities on your behalf.
  • Communication: To send you booking confirmations, itinerary updates, and payment receipts via Email or WhatsApp.
  • Emergency Support: To contact you or your emergency contacts in case of any unforeseen situations during the trip.
  • Marketing: To inform you about upcoming tours or seasonal offers (you may opt-out of this at any time).

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse.
  • Digital copies of ID proofs are stored securely and deleted/archived post-trip completion.
  • Access to your personal data is restricted to authorized employees who need it to process your booking.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to marketing companies. However, strictly for the purpose of operational fulfillment, we may share necessary details with:

  • Service Providers: Hotels, campsite owners, and transport drivers (to verify guest identity as per law).
  • Government Authorities: District Administration and Police departments in Himachal Pradesh/Ladakh for processing travel permits and passing through check-posts.
  • Payment Processors: Trusted payment gateways (e.g., Razorpay, UPI apps) to process your booking token securely.

5. Cookies Policy

  • Our website uses "cookies" to enhance your user experience. Cookies are small files stored on your hard drive that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.

6. Your Rights

As a user, you have the right to:
  • Request access to the personal data we hold about you.
  • Request correction of any incorrect or incomplete data.
  • Request deletion of your data (subject to legal record-keeping requirements).
  • To exercise these rights, please contact us at the details provided below.

7. Updates to This Policy

  • We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Jurisdiction & Legal Disclaimer

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Manali, Himachal Pradesh.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: