Terms & Conditions

Introduction
Welcome to Awara Banjara Adventure Pvt. Ltd.
We are a registered adventure travel agency based in Manali, Himachal Pradesh.
By booking a tour, expedition, or service with us, you (“The Client”, “You”, “Traveler”) agree to be bound by the terms and conditions set forth below. Please read these terms carefully before making a booking. These terms constitute a legally binding agreement between you and the Company under the Indian Contract Act, 1872.

1. Booking and Payment Policy

To confirm a seat on any of our expeditions (Spiti, Ladakh, Himachal, etc.), the following payment structure applies:

Booking Token: A mandatory Booking Token of 10% of the total tour cost is required at the time of reservation.
Non-Refundable Nature: This 10% Booking Token is strictly NON-REFUNDABLE and NON-TRANSFERABLE. It covers our administrative costs, slot reservation, and initial logistics.
Balance Payment: The remaining 90% balance of the tour cost must be paid in full upon your arrival at the base location (e.g., Manali or Delhi) before the commencement of the trip.
Failure to Pay: Failure to pay the balance amount before the trip start time will result in the cancellation of your booking, and the booking token will be forfeited.

2. Cancellation and Refund Policy

Cancellation by the Client:
Since the 10% booking token is non-refundable, if you choose to cancel your trip for any reason (including medical emergencies, personal issues, or flight delays), the token amount will be forfeited.
Cancellation by the Company (Operational Issues):
In the rare event that Awara Banjara Adventure Pvt. Ltd. cancels a trip due to internal technical issues, vehicle unavailability, or insufficient group size, we will offer a full refund of the booking token or a Credit Note valid for future travel, at the Client's discretion.
Cancellation due to External Factors:
Cancellations caused by Force Majeure events (weather, government bans) are covered under Section 4 below.

3. Itinerary Changes & Force Majeure

Our tours operate in high-altitude, unpredictable terrains (Himalayas). By booking with us, you acknowledge that itineraries are subject to change.

Definition: "Force Majeure" includes acts of God, heavy snowfall, landslides, road blockages, flash floods, government restrictions, political unrest, or any other event beyond our control.
Itinerary Changes: The Company reserves the right to alter, amend, or cut short the itinerary if the safety of the group is at risk or if roads are blocked. The decision of the Trip Captain/Driver in such matters is final.

Cost Implications:

Awara Banjara Adventure Pvt. Ltd. is NOT liable for any delays or changes caused by Force Majeure.
Extra Costs: If a trip is extended or valid bookings (hotels/transport) are wasted due to road blocks or weather, any additional costs (extra hotel nights, food, recovery vehicles, flight changes) must be borne by the Client directly. The Company will not bear the cost of extended stays due to natural calamities.

4. User Responsibilities

Identity Proof: All Indian travelers must carry a valid Government ID (Aadhaar/Voter ID/Driving License) in original. Foreign nationals must carry a valid Passport and Indian Visa. Failure to produce ID for Inner Line Permits (ILP) may result in denied entry to border areas.
Physical Fitness: High-altitude trips (Spiti/Ladakh) require a basic level of fitness. It is the Client's responsibility to consult a doctor regarding Acute Mountain Sickness (AMS) before travel. The Company is not responsible for medical complications arising from altitude.
Conduct: The Client agrees to follow the instructions of the Trip Captain. Possession or use of illegal drugs/contraband is strictly prohibited. The Company reserves the right to terminate the tour for any client engaging in illegal or abusive behavior, with no refund.

5. Liability Disclaimer

Assumption of Risk: Adventure travel involves inherent risks (rough terrain, remote locations, basic medical facilities). The Client voluntarily assumes all risks associated with the tour.
Limitation of Liability: Awara Banjara Adventure Pvt. Ltd., its owners, employees, and agents shall not be responsible or liable for:
Any injury, illness, death, loss, or damage to personal property/luggage during the tour.
Missed flights or connecting trains due to road delays.
Insurance: We highly recommend that all travelers purchase comprehensive Travel Insurance that covers adventure activities, medical evacuation, and trip cancellation.

6. Changes in Itinerary

We may alter the itinerary due to:

7. Governing Law and Jurisdiction

8. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: